Course Outline
Pre-Requisites
Prework for this course should be completed one week in advance and brought to class.
Lessons
There is no question that in today's complex business environment communication is more important than ever. As the pressure to deliver projects faster, at a lower cost and with the functionality required to help business innovate and improve business results, those involved in projects need to be able to effectively communicate with a broad stakeholder group to understand needs, influence direction and achieve results. The challenge is that communication can be very challenging. Different people have different needs and as stakeholder groups become broader and more communication is done through virtual mediums, the potential for miscommunication dramatically increases.
In this course, you will acquire the skills and knowledge required to improve the effectiveness of communication with stakeholders.
What You'll Learn- Understand your natural tendencies when communicating with others
- Identify and adapt to stakeholder communication needs based on their role and preferences
- Communicate effectively using various communication mediums and methods
- Apply influence techniques to achieve specific goals
- Plan for a win-win negotiation
- Facilitate stakeholder meetings
- Improve the effectiveness of their communication using a variety of communication methods
- Influence and negotiate to achieve better outcomes
- Run more effective face-to-face and virtual meetings
- Leading Project Teams
- Leading Transformation
1. Introduction
- Introduction to course
- Personal learning objectives
- The definition of communication
- What effective communicators do
- Personal needs and your communications
- Creating a dialogue through question-asking
- Your personal listening skills assessment
- Layers of stakeholder diversity
- Personal needs and your stakeholders - adapting your style
- Adapting your message based on the stakeholder's role, level and tenure
- The process of understanding
- Developing a communication objective
- Analyzing your stakeholders - completing and audience analysis
- The structuring communications model
- Writing reports and proposals
- Delivering a compelling presentation
- The definition of influence
- The influence roadmap:
- Define your influence objective
- Determine your approach
- Select your tactic
- Plan your message
- Types of stakeholder negotiations
- Moving from positions to interests
- The negotiation process
- Planning for negotiations
- Conducting negotiation discussions
- Making a proposal
- Gaining agreement
- Planning for meetings
- Conducting face-to-face meetings
- Leading virtual meetings
- Following up to achieve result
- Your personal action plan
Cancellation Policy
We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.
Training Location
Online Classroom
your office
your city,
your province
your country
I would never take another course that starts at 11AM and goes to 9PM again. The way the course was laid out really took away from the capturing of what was presented as it was 5-6 hours of watching a screen before getting to the actual labs. There has to be a better way to lay out this particular course. In my previous course, the lectures were broken up by labs which worked out fantastic and kept you engaged in the course. There were days when in order to actually complete the labs, would go over the 9PM day end time frame. Was able to get the primary labs done, but if you want to get all the content completed, you cannot complete it in the window of this course, you will need to come back on your own time.