Pre-Requisites

Before taking this course, you should have the following knowledge and skills:

Internet web browser usability knowledge and general computer usage
Basic understanding of networking technologies
Basic understanding of voice and video
Describe the different codecs and how they are used to transform analogue voice into digital streams
Knowledge of Cisco Internetworking Operation System (Cisco IOS XE) command line
Describe the Cisco Collaboration solutions architecture
Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premises deployment model
Configure and modify required parameters in Cisco Unified CM including service activation, enterprise parameters, CM groups, time settings, and device pool
Deploy and troubleshoot IP phones
via manual configuration within Cisco Unified CM Describe and configure endpoints and commonly required features
Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H.323, Media Gateway Control Protocol (MGCP), and Skinny Call Control Protocol (SCCP)
Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic
Define Quality of Service (QoS) and its models
Describe the call setup and teardown process for a SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup
Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP])
Describe a dial plan and explain call routing in Cisco Unified Communications Manager
Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transformations, SIP Trunks, and SIP Route Patterns
Implement basic globalized call routing within a Cisco Unified Communications Manager cluster
Configure calling privileges in Cisco Unified Communications Manager
Implement toll fraud prevention
Implement common endpoint features including call park, softkeys, shared lines, and pickup groups
Implement Public Switched Telephone Network (PSTN) access using Media Gateway Control Protocol (MGCP) gateways
Implement a Cisco gateway for PSTN access
Deploy a simple SIP dial plan on a Cisco Interrupt Service Routine (ISR) gateway to enable access to the PSTN network
Implement and troubleshoot media resources in Cisco Unified Communications Manager
Manage Cisco Unified CM access to media resources available within Cisco Unified CM and Cisco ISR gateways
Describe tools for reporting and maintenance including Unified Reports, Real-Time Monitoring Tool (RTMT), Distributed Resource Scheduler (DRS), and Call Detail Records (CDRs) within Cisco Unified CM
CLFNDU - Understanding Cisco Collaboration Foundations v1.0
CLCOR - Implementing and Operating Cisco Collaboration Core Technologies v1.0

Lessons

The CLACCM - Implementing Cisco Advanced Call Control and Mobility Services v1.0 course covers advanced call control and mobility services. Through a combination of lessons and hands-on experiences, you will also learn about a wealth of other features such as Globalized Call Routing, Global Dial Plan Replication, Cisco Unified Mobility, Cisco Extension Mobility, Device Mobility, Session Initiation Protocol Uniform Resource Identifier (SIP/ URI) call routing, Call Admission Control, Cisco Unified Communications Manager Express and Survivable Remote Site Telephony (SRST) gateway technologies, Cisco Unified Board Element Call deployments, signaling and media protocols, call coverage, and time of day routing.

WHAT YOU'LL LEARN

• Learn how to manage the tools of Cisco Unified Communications Manager (CM) for secure communication to facilitate team-based collaboration from any location using Voice over Internet Protocol (VoIP), video, unified messaging, and IM
• Gain hands-on experience in using Cisco Unified Communications Manager for secure, compliant communication protocols
• Acquire the knowledge to prepare for the 300-815 CLACCM exam

OUTLINE

• Analyzing and Troubleshooting Signaling and Media Protocols
• Implementing Cisco Unified Communications Manager Supplemental Services
• Implementing Call Coverage in Cisco Unified Communications Manager
• Configuring and Troubleshooting Cisco Unified Communications Manager Device Mobility
• Configuring and Troubleshooting Cisco Unified Communications Manager Extension Mobility
• Configuring and Troubleshooting Cisco Unified CM Unified Mobility
• Implementing Cisco Unified Communications Manager Express
• Implementing Globalized Call Routing
• Implementing Remote Site Survivability
• Implementing Call Admission Control in Cisco Unified Communications Manager
• Implementing URI Calling in Cisco Unified Communications Manager
• Troubleshooting Multisite Cisco Unified Communications Manager Deployments
• Examining Global Dial Plan Replication
• Configuring and Troubleshooting Cisco Unified Border Element

LABS

• Analyze SIP, H.323, and Media Protocols
• Troubleshoot SIP and Media Protocols
• Implement Cisco Unified Communications Manager Supplemental Services
• Implement Call Hunting and Call Queueing in Cisco Unified Communications Manager
• Configure Device Mobility
• Troubleshoot Cisco Unified Communications Manager Device Mobility
• Configure Cisco Unified Communications Manager Extension Mobility
• Troubleshoot Cisco Unified Communications Manager Extension Mobility
• Configure Cisco Unified Mobility
• Troubleshoot Cisco Unified Mobility
• Implement Endpoints in Cisco Unified Communications Manager Express
• Implement Endpoint Addressing and Call Routing in Cisco Unified Communications Manager Express
• Implement Calling Privileges in Cisco Unified Communications Manager Express
• Implement Hunt Groups, Call Park, and Paging in Cisco United Communications Manager Express
• Implement Globalized Call Routing
• Implement TEHO, PSTN Backup, and CoS in a Globalized Call-Routing Deployment
• Implement MGCP Fallback and Survivable Remote Site Telephony
• Implement Call Admission Control
• Implement a URI-Based Dial Plan for Multisite Deployments
• Troubleshoot Globalized Call Routing
• Troubleshoot Call Admission Control
• Implement Global Dial Plan Replication
• Implement Cisco Unified Border Element
• Troubleshoot Cisco Unified Border Element

WHO SHOULD ATTEND

• Network administrator
• Network architect
• Network designer
• Network engineer
• Network manager

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Online Classroom
your office

your city, your province
your country