Course Outline
Pre-Requisites
Prework for this course should be completed one week in advance and brought to class.
Lessons
COURSE OVERVIEW
Communication is one of the most important factors influencing the success of organizations and individuals. Communication errors and misunderstandings can result in lost opportunities, lost productivity and worst of all, lost customers. This one-day course combines concepts developed through research with a prime model and key tools that give you the skills you need to communicate more clearly. The solution is not more communication, but clearer communication.
Communicating for Clarity focuses on the following competencies:
- Creating a clear and engaging message
- Encouraging clear communication from others
WHAT YOU'LL LEARN
- Develop messages that have appeal
- Identify your own personal needs and customize your message to ensure you get what you need from the communication
- Identify the personal needs of others and customize the communication to ensure you get what they need from the communication
- Structure messages to enable others to engage in the communication and take appropriate action
- Use a variety of Question types to explore the opinions and insights of others
- Use specific communication techniques to demonstrate understanding and interest and to guide the communication
- Listen more effectively
OUTLINE
Classroom Live Outline
1. Introduction
- Determining Personal and Program Objectives
- Considering Your Experience With Clear Communication
2. Clearly, This is Communication
- More Than Words
- Model for Clear Communication
- Facts, Episodes, and Feelings and Long-Term Memory
- Facts, Episodes, and Feelings and Clarity
- Using Facts, Episodes, and Feelings
3. Enabling Clarity
- Personal Needs
- Creating Clarity with KUBA
- KUBA: Considering Others
- KUBA and You
- Personal Needs and KUBA
4. Communication Skills
- Communication Factors
- Questioning Skills
- Encouragers and Discouragers
- Listening and Responding
- Listening Quiz
5. Where Enablers and Skills Meet
- Practice Makes Perfect
- Case Study
- My Commitment to Clarity
WHO SHOULD ATTEND
Those who want to become more effective communicators by ensuring that the message they send is the message that is received
PDUS
This course qualifies you for the following PMI® Professional Development Units (PDUs):
Classroom Live and Virtual Classroom Live
- Leadership = 7
Cancellation Policy
We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted. Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.
Training Location
Online Classroom
your office
your city,
your province
your country
I would never take another course that starts at 11AM and goes to 9PM again. The way the course was laid out really took away from the capturing of what was presented as it was 5-6 hours of watching a screen before getting to the actual labs. There has to be a better way to lay out this particular course. In my previous course, the lectures were broken up by labs which worked out fantastic and kept you engaged in the course. There were days when in order to actually complete the labs, would go over the 9PM day end time frame. Was able to get the primary labs done, but if you want to get all the content completed, you cannot complete it in the window of this course, you will need to come back on your own time.