International Customer Service Association (ICSA)

The International Customer Service Association (ICSA) is dedicated to promoting the development and awareness of the customer service profession through networking, education and research. ICSA is a non-profit association led by customer service professionals for customer service professionals. These are people who have walked in your shoes and understand your challenges and motivation. Organized in 1981 by a group of 59 customer service management professionals, today's ICSA has come a long way! Globally, our membership tops 2,000 and we offer a full range of programs that provide members with a forum for sharing knowledge and experience, searching for solutions and networking with other customer service management professionals. ICSA members are managers, directors, vice-presidents, owners and CEOs of companies of all types and sizes in virtually every industry -- manufacturing and non-manufacturing -- from the Fortune 500 to the emerging blue chip giants of the twenty-first century. Some of the industries represented include:

Manufacturing: Transportation

# Chemicals/Allied Products # Consumer Products # Medical/Diagnostics # Electric/Electronic Equipment # Food/Beverage Products # Pharmaceuticals

Non-Manufacturing: Communications Insurance

# Wholesale Trade/Distribution # Financial Services # Public Utilities # Business Services # CRM Strategies